First published March 2011
This report examines the six largest banks in California to evaluate the extent to which bank products and services are accessible to California’s under-served communities and to evaluate the extent these banks meet the needs of low and moderate income customers. CRC graded each bank on six measures: the combined impact of high fees, branch access, and intricate policies make maintaining bank accounts particularly complicated for low and moderate-income communities. For these customers, the cost of a mistake is very expensive and could determine whether or not they can pay for their basic living needs.
You can read the CRC Press release here.