How would your customers and clients rate your service?
Did you know that customer satisfaction is one of your best marketing strategies?
We all know that satisfied customers return to our businesses for additional products and services and those same happy customers refer others to us.
With today’s online customer rating platforms, like Yelp, it is even more important to build your positive reputation and address any customer concerns immediately and with care.
During this free 30 minute webinar interview you will learn to:
- Deliver excellent customer service
- Use specific words when speaking to a customer and avoid others
- Enhance client interactions and satisfaction
- Effectively listen to what your customer wants so you can know rather than guess or assume
- Encourage referrals to grow your business
Wednesday, March 23, 2016
12:00 to 12:30 pm
Moderated by Joy Taylor, Business Trainer with the Women’s Business Center at JEDI
Webinar format: participate from any computer with internet connection
or you can listen live via phone
FREE